Ballena Women's Loafers

Showroom & Postal Address:

Chas Newens Marine Company Limited
Ashlone Wharf Boat Yard
Embankment
Putney
London
SW15 1LB 

Phone:

0208 788 4587

Delivery

Our Mail Order team ship chandlery, yacht parts and sailing clothing around the world. We try to use the best value couriers available, and we will endeavour to get your products to you as quickly and as cost effectively as possible. 

As with everything automatic, sometimes it might not present you with the best value price, please feel free to contact our helpful team who will endeavour to provide you with our best price for shipping to your address.

UK Standard Delivery

Please use the checkout process to get an accurate shipping quote for your cart, all of our rates are automatically calculated based upon your selections.

As with everything automatic, sometimes it might not present you with the best value price, please feel free to contact our helpful team who will endeavour to provide you with our best price for shipping to your address.

International Delivery

International Delivery is calculated based on a series of complex formulae at checkout and includes options such as UPS International. If you cannot see a rate at checkout, please contact us.

Delivery further information

The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order. Unfortunately we have to charge carriage but we do attempt to keep it to a minimum where possible

All orders leaving us require a signature, and the delivery could take place any time between 8am and 6pm depending on the courier used. If you are liable to be out, please give an alternative delivery address or type instructions into the notes section as you place your order.

Standard Service; We will aim to dispatch goods within 3 working days. Delivery on the standard service is via courier, will require a signature and we aim to deliver within 5 working days. This service will only arrive on working days.

Courier delivery; The majority of our parcels will be sent via a courier, the bulk of which are with APC Streetwise. Please be aware that they advertise their delivery times as anywhere between 8am - 6pm Monday to Friday. We are not able to dictate to them a time slot. And in most cases a signature will be required.

New! For 2020 – Putney EmbankmentClick & Collect service; New for 2020 finds our first ever collection point on the Putney Embankment. Please select Pick Up at checkout to activate the service

NB; For orders to mainland Europe and Rest of World, the cost for carriage is calculated on order package weight and final destination. The price given at checkout is a guide only and an accurate postage cost will be calculated and invoiced to you if a supplement is required. If you would like to know this figure before despatch please feel free to contact us for a quote. Please be advised that if your order is sent via courier outside of the EU you may need to pay for import/custom taxes after the order has been delivered to you. This is standard procedure by the courier to ensure that your order is delivered to you as soon as possible and not delayed in customs. These charges are solely dependent on your local customs office and the courier, we have no control over these charges. We would kindly suggest contacting your local customs office for more information and advice. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

ANTIFOUL & PAINT ORDERS; Please be aware that we can only send antifoul & Paint products within GB Mainland. We CANNOT send antifoul & paint outside of GB Mainland. If you have any questions regarding this please feel free to contact our Mail order department.

LIFEJACKETS & CO2 CANNISTERS; Please be aware that we cannot currently send lifejackets with CO2 cannisters included outside of GB Mainland

LIQUIDS & CHEMICALS; Please note we are unable to deliver liquids or chemicals overseas or to highlands and island addresses. We will also have to use a courier service within GB Mainland for liquids or chemicals.

SALE OF KNIVES; In accordance with UK Law (The Offensive Weapons Act 1996), we are unable to sell knives to anyone under 18 years of age. We are unable to send knives to overseas destinations. You must upload a copy of a valid identity document to your order at time of ordering or your order will be cancelled. Knives must be sent on a signature courier service. Valid forms of ID are EU Passports, EU Photocard Driving Licence, MOD Form 90 ID Card, EU Member State National Identity Card, “PASS” ID Cards.

Last Updated 2nd September 2020

Our returns policy on items shipped within the UK is as follows:

To qualify for a refund you have 14 days from receipt of your order to notify us that you wish to cancel the order and return the goods. You then have 14 days to return the goods to us at your own expense. If you fail to notify us of your desire to cancel the order and return the goods within 14 days of receipt you are not entitled to a refund. If you do not return the goods to us within 14 days after notification you are not entitled to a refund.

Your items should be unused and in the same condition as received. They should also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

If goods are faulty or damaged on receipt we will ask for photographic evidence of the fault or damage where feasible.

To read our full returns and exchanges policy, please click here.

Overseas orders may be refunded if the item is returned but we cannot refund the cost of shipping.