Age Restricted Sales

Some items we sell may from time to time be subject to Age Restrictions imposed under UK Law. 

Where this affects your purchase, you will be contacted by a member of our sales team, you will be required to provide us with a copy of photographic identification, from the list below.  A valid photographic ID will also need to be shown to the driver on delivery, along with a signature.

By sharing your ID, you are helping us to ensure items that are intended for people over 18 end up in the right hands. Due to the importance of verifying age when delivering these products, age restricted items can only be delivered to the customer’s address, they cannot be delivered to a neighbour’s address or left in a safe place. In addition, they can’t be delivered to a locker or Pickup Point.

If an adult over the age 18 is not available at the address, or if an adult has not been able to show valid photo identification, the item will be returned by our couriers for re-delivery the following day. If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge or mailroom attendant receiving your parcel will need to provide a valid ID, showing they are aged 18 or over.

If they can’t, the parcel will be returned to our couriers for re-delivery the following day.

List of acceptable photo identification:

• A passport
• A European Union (photo card) driving licence
• Ministry of Defence Form 90 (a defence identity card issued to serving military)
• National Identity card issued by European Union Member State (other than the United Kingdom), and Norway, Iceland, Liechtenstein or Switzerland
• A biometric immigration document (issued by The Home Office to individuals going through different stages of the immigration process as a residence permit.).
• A photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram

All information we receive about customers is treated in accordance with our Privacy Notice, which can be found on our website.

Thank you for your understanding as we do our part in ensuring compliance with UK Law.