Delivery

Our Mail Order team ship chandlery, yacht parts and sailing clothing around the world. We try to use the best value couriers available, and we will endeavour to get your products to you as quickly and as cost effectively as possible. 

As with everything automatic, sometimes it might not present you with the best value price, please feel free to contact our helpful team who will endeavour to provide you with our best price for shipping to your address.

UK Standard Delivery

Please use the checkout process to get an accurate shipping quote for your cart, all of our rates are automatically calculated based upon your selections.

As with everything automatic, sometimes it might not present you with the best value price, please feel free to contact our helpful team who will endeavour to provide you with our best price for shipping to your address.

International Delivery

International Delivery is calculated based on a series of complex formulae at checkout and includes options such as UPS International. If you cannot see a rate at checkout, please contact us.

Delivery further information

The delivery charge is automatically added to your order and you will see the total amount you have to pay before you confirm the order. Unfortunately we have to charge carriage but we do attempt to keep it to a minimum where possible

All orders leaving us require a signature, and the delivery could take place any time between 8am and 6pm depending on the courier used. If you are liable to be out, please give an alternative delivery address or type instructions into the notes section as you place your order.

Standard Service; We will aim to dispatch goods within 3 working days. Delivery on the standard service is via courier, will require a signature and we aim to deliver within 5 working days. This service will only arrive on working days.

Courier delivery; The majority of our parcels will be sent via a courier, the bulk of which are with APC Streetwise. Please be aware that they advertise their delivery times as anywhere between 8am - 6pm Monday to Friday. We are not able to dictate to them a time slot. And in most cases a signature will be required.

New! For 2020 – Putney EmbankmentClick & Collect service; New for 2020 finds our first ever collection point on the Putney Embankment. Please select Pick Up at checkout to activate the service

NB; For orders to mainland Europe and Rest of World, the cost for carriage is calculated on order package weight and final destination. The price given at checkout is a guide only and an accurate postage cost will be calculated and invoiced to you if a supplement is required. If you would like to know this figure before despatch please feel free to contact us for a quote. Please be advised that if your order is sent via courier outside of the EU you may need to pay for import/custom taxes after the order has been delivered to you. This is standard procedure by the courier to ensure that your order is delivered to you as soon as possible and not delayed in customs. These charges are solely dependent on your local customs office and the courier, we have no control over these charges. We would kindly suggest contacting your local customs office for more information and advice. Additional charges for customs clearance must be borne by you; unfortunately, we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.

ANTIFOUL & PAINT ORDERS; Please be aware that we can only send antifoul & Paint products within GB Mainland. We CANNOT send antifoul & paint outside of GB Mainland. If you have any questions regarding this please feel free to contact our Mail order department.

LIFEJACKETS & CO2 CANNISTERS; Please be aware that we cannot currently send lifejackets with CO2 cannisters included outside of GB Mainland

LIQUIDS & CHEMICALS; Please note we are unable to deliver liquids or chemicals overseas or to highlands and island addresses. We will also have to use a courier service within GB Mainland for liquids or chemicals.

SALE OF KNIVES; In accordance with UK Law (The Offensive Weapons Act 1996), we are unable to sell knives to anyone under 18 years of age. We are unable to send knives to overseas destinations. You must upload a copy of a valid identity document to your order at time of ordering or your order will be cancelled. Knives must be sent on a signature courier service. Valid forms of ID are EU Passports, EU Photocard Driving Licence, MOD Form 90 ID Card, EU Member State National Identity Card, “PASS” ID Cards.

Last Updated 2nd September 2020

Our returns policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

To read our full returns and exchanges policy, please click here.

Some items we sell may from time to time be subject to Age Restrictions imposed under UK Law. 

Where this affects your purchase, you will be contacted by a member of our sales team, you will be required to provide us with a copy of photographic identification, from the list below.  A valid photographic ID will also need to be shown to the driver on delivery, along with a signature.

By sharing your ID, you are helping us to ensure items that are intended for people over 18 end up in the right hands. Due to the importance of verifying age when delivering these products, age restricted items can only be delivered to the customer’s address, they cannot be delivered to a neighbour’s address or left in a safe place. In addition, they can’t be delivered to a locker or Pickup Point.

If an adult over the age 18 is not available at the address, or if an adult has not been able to show valid photo identification, the item will be returned by our couriers for re-delivery the following day. If your order is being delivered to a commercial address or residential apartment block, the receptionist, concierge or mailroom attendant receiving your parcel will need to provide a valid ID, showing they are aged 18 or over.

If they can’t, the parcel will be returned to our couriers for re-delivery the following day.

List of acceptable photo identification:

• A passport
• A European Union (photo card) driving licence
• Ministry of Defence Form 90 (a defence identity card issued to serving military)
• National Identity card issued by European Union Member State (other than the United Kingdom), and Norway, Iceland, Liechtenstein or Switzerland
• A biometric immigration document (issued by The Home Office to individuals going through different stages of the immigration process as a residence permit.).
• A photographic identity card bearing a national Proof of Age Standard Scheme (PASS) hologram

All information we receive about customers is treated in accordance with our Privacy Notice, which can be found on our website.

Thank you for your understanding as we do our part in ensuring compliance with UK Law.

"We're committed to providing our customers with the best possible prices across our product range."

Our Price Match Guarantee means that if you find any of our chandlery items at a lower advertised price elsewhere, we will match the price for you, if we can, subject to the following:

• The product is identical to ours in brand, colour, size and model number
• The price must show clearly on the competitor online site
• The item must be in stock and available for immediate purchase with the authorised stockist able to complete delivery within 5-7 days
• It may take up to 48 working hours to verify the price match, once verified your purchase must be made within 7 days. 

TERMS & CONDITIONS

1. Price Match Guarantee applies only to chandlery items, and specifically excludes Outboard Engines, Dinghies, Boats, and Trailers,
2. We only Price Match on items available on our website.
3. Whilst we endeavour to match all prices and submissions, there may be on occasion a reason why we decline to offer to Price Match Guarantee on any item, this is at our sole discretion and there will be no right of appeal.
4. For the Price Match Guarantee to apply, the product must be identical (i.e. same brand, model, style, colour and finish), not damaged, not pre-owned and sold directly through a stockist in the UK in £GBP.
5. The Price Match Guarantee cannot be used in conjunction with any other promotion, or discount offer including but not limited to discount codes or multi-buy offers.
6. The Price Match Guarantee is available on items which are currently held in stock by a UK retailer, available for purchase immediately (for delivery within 5-7 days). It excludes products which specify a delivery time of a week or more.
7. Price Match Guarantee is not available to corporate customers. We reserve the right to restrict our Price Match Guarantee on each item to one per customer.
8. Credit is not available on Price Match Guarantee purchases.
9. The  Price Match Guarantee will not apply if the selected stockist or branch of a stockist is in administration or closing down.
10. Items sold as part of any product bundles at discounted prices or with free items (i.e. buy one get one free) will not be matched. 
11. The Price Match Guarantee cannot be used to match Tax Free Shopping or Duty Free prices.
12. This offer may be cancelled, withdrawn or amended at any time, the posting of such a notice on this page, shall be considered sufficient notice of change or cancellation.
13. Our decision on any Price Match Guarantee application is final. Once we have sent you our decision email, no further discussion around pricing will be entertained.

1. You must email shop@chasnewensmarine.co.uk, applications made to any other email address may not be considered.
2. Your email should include the following information:

• Product Name and Brand
• Our Product Part Number
• Our Product Price
• The name of the retailer you would like us to consider a price match against
• Their Product Part Number
• Their Product Price
• A link to their website clearly showing the part in stock and available for delivery, the relevant pricing structure and a comprehensive description.

Please Note: emails which do not include all of the above information will be considered incomplete and may not be processed.